Customer Service > FAQ
Frequently Asked Questions (FAQs)
- Do you carry catalogs?
- Is your web site secure?
- Do you charge taxes?
- Do you have special pricing for medical professionals?
- Do you assist with Insurance claim processing?
- In what currency are the prices on your site?
- What is your Return Policy?
- What carriers does your company use for shipping?
- What are your shipping rates?
- Do you share buyer's information?
- Can I pay using a check?
- Can payments be made with a Purchase Order (P.O.)?
- What is the cut-off time for order processing?
Do you carry catalogs?
Our web site is our catalog.
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Is your web site secure?
Yes. Our shopping cart system is fully secure, and we also protect your credit card information after we receive it.
Many sites store their customers' credit card information on the Internet, where it is vulnerable to hackers. So while your information may be protected as it is being sent to the web site, it is not fully protected afterwards. This later stage is where major security problems occur, because it is easier to break into a large database and steal thousands of credit cards than to intercept individual orders and steal one credit card at a time. Most cases of credit cards stolen from a web site that you hear about in the news is from people breaking into a company's database. We do not store our customers' credit card information on the Internet.
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Do you charge taxes?
We charge a state sales tax for orders shipping to the state of FL. All other orders are not subject to sales taxes at this time.
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Do you have special pricing for medical professional?
Yes, we do offer special discounts to medical professionals such as doctors, nurses, technicians, clinicians, etc. Please click here to be taken to our Medical Professionals site. There is no minimum purchase requirement for the medical professionals.
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Do you assist with Insurance claim processing?
We do not provide claim processing or accept any type of insurance.
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In what currency are the prices on your site?
All prices are in US dollars.
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What is your Return Policy?
Click Here to be taken to our return policy page.
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What carriers does your company use for shipping?
We use UPS.
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What are your shipping rates?
Our shipping rates are given at the time you place the order. You will be charged these exact rates.
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Do you share buyer's information?
It is our company policy not to share or sell customer information with any Third Party. SelfcareCentral.com reserves the right to use customer information for the promotion of its products and services. Customers always reserve the right to remove their email address from our database.
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Can I pay using a check?
If you prefer to pay using a check please phone our customer service at 1-877-333-SELF.
Orders paid with check are subject to a holding period.
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Can payments be made with a Purchase Order (P.O.)?
We do not allow payment by Purchase Order on this site.
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What is the cut-off time for order processing?
Orders placed prior to 12pm EST Mon.-Fri. will be shipped the same day for in-stock items. If your item is not in stock you will be notified of the estimated ship date.
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